Refund policy

Refund Policy

1. Duration of policy: Yuppypaws.com policy lasts for 30 days. If 30 days have gone by since the receipt of your items, unfortunately, we can’t offer you a refund or exchange.

2. Delayed Orders: yuppypaws.com will provide a full refund if:

-Orders Not Found, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment to yuppypaws.com) for the USA and 60 days (except some countries that used China Post Registered Air Mail) for rest of the world. if the situation occurred:

– Please ensure you have checked the tracking number and it doesn’t show any movement, update or information.

- Please also ensure you have checked with your local postal office, that they are not withholding any parcel in your name (sometimes postage details are not clear/complete on a parcel and it gets withheld at the local post office).

- Please provide your order number for us to follow up if all the above points have been validated.  We will refund you ASAP once we have validated all the claims details above. Please contact us at info@yuppypaws.com

3. Damaged Orders: yuppypaws.com will provide a full refund/replacement if:

– Orders arrived damaged. 

– Order arrived damaged but the customer doesn’t want a replacement to be sent.

– Please provide photos of the damaged item and order number for us to review and process the refund/replacement. We endeavor to refund you ASAP once we have validated all the details above.

- In certain situation, we will require products to be returned to sending address for further checks.  Customer will be required to pay for postage.  We will also provide instruction or procedure for the return. Please contact us at info@yuppypaws.com

4. Claims not covered due to Delivery Limitations: Due to international shipping method/limits, it can be hard for items to reach certain destination countries due to logistical reasons.

- Yuppypaws.com will not accept any dispute about delivery for orders being dispatched to the countries below: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay

- If however items were received but not in good conditions, please provide photos of the damaged item and order number for us to review.  Refunds in this situation will be subjected to approval by the management on a case by case basis. Please contact us at info@yuppypaws.com

5. Other Claims not covered: yuppypaws.com, unfortunately, will not accept any customer refund request for reasons below.

– A customer does not like item after purchase.

– A customer finds the packaging/products smell unusual.

– Customer ordered wrong items or SKU.

– Shipping address provided incorrectly by a customer during the point of purchase.

- Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

5. Returns 

yuppypaws.com will not suggest our customer return products to our international warehouse.  This is due to the high cost of shipping which can be incurred by you and also due to the time taken and other unforeseen situations.  Historically, it can take months for returns to be sighted and in most cases, they are either lost/damaged during transit.

-Only in a special situation would yuppypaws.com request the customer to return an item to our dispatch facilities for further checks.  You will also be duly informed of the procedure on how to proceed when the need arises.  Please contact us at info@yuppypaws.com

6. Late or missing refunds (if applicable)

- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

-Next, contact your bank. There is often some processing time before a refund is posted.

-If you’ve done all of this and you still have not received your refund yet, please contact us. Please contact us at info@yuppypaws.com